Support

Email [email protected] and a human will get back to you. Common questions first:

I'm not getting notifications

Check these in order:

• Permission — Settings (in UPLINK) should show "Notifications enabled." If denied, the button there jumps to iOS Settings.
• Your window — pings only arrive on the weekdays and between the hours you set. The dashboard shows when the next transmission is expected.
• Paused — the Paused switch in Settings stops everything without losing your configuration.
• Cards due — if nothing is due, there is nothing to ask. New cards are due immediately.
• Focus modes — a Focus (Driving, Sleep, Work) can silence UPLINK. Allow UPLINK in the Focus settings, and make sure UPLINK isn't in a Scheduled Summary (iOS Settings → Notifications).

How does the timing work?

Inside your window, each push lands a random gap after the last one — somewhere between your minimum and maximum gap settings. The longer the silence, the more questions arrive at once (roughly one per "minutes per question"), capped per push and per day. It is deliberately unpredictable; that's the product.

What does the app badge count?

Only cards that have been asked — pushed in a notification — and not yet answered. Due cards that haven't been pushed yet don't badge you. Unanswered pushes merge into one bank; answering brings the badge down card by card.

What's the CSV format?

Download the sample CSV — open it in any spreadsheet app, replace the example cards with your own, and import. It shows everything the format can do, including answers with commas and multi-line answers. Whatever you change, keep the first line (category,deck,front,back,notes,suspended) — that header row is how the app knows which column is which.

Columns: category, deck, front, back, notes, suspended — only deck, front, and back are required. Re-importing matches rows on (category, deck, front) and can update the backs and notes of existing cards, so you can bulk-edit in a spreadsheet and import again. Export from Import / Export in the app; the file shares anywhere iOS can send a file.

Images ride along in exports. If any of your cards carry pictures, the export is a zip instead of a bare CSV: cards.csv plus an images folder, with three extra columns (front_image, back_image, notes_image) naming each card's files. Import the zip and the pictures come back. Limitations worth knowing: a spreadsheet can only edit text — you can't add new images by editing the CSV, only in the app; picture-only cards (no front text) always import as new cards rather than updating existing ones, because matching works on the front text; and importing a plain CSV never strips images off cards you already have.

Can I put images on cards?

Yes — the front, the back, and the notes can each hold one image. In the card editor, use Add image to pick from your photo library, or Paste to drop in whatever's on your clipboard (a screenshot clipped from a PDF works perfectly). During review, tap the image to view it full screen and pinch to zoom.

A card side can also be picture-only, no text — for example an unlabeled diagram of the heart as the question and the labeled version as the answer. One thing to know: a notification can't show a picture, so an image-only question pings as "(image question — tap to view)" and the image appears when you open it.

Does UPLINK sync between my iPhone and iPad?

Yes — automatically, through your own iCloud. Sign both devices into the same Apple Account with iCloud enabled and your cards, decks, review history, settings, and even the ping schedule stay in step: both devices receive the same questions at the same moment, and answering on either counts everywhere. There is no UPLINK account and no UPLINK server — the data moves through your private iCloud, which only your devices can read.

What to expect: a device that's been asleep a while may take a few minutes to catch up its badge, and in rare cases can show a notification for cards you already answered elsewhere — tapping it shows "Already answered" and everything self-corrects. Opening the app always shows the current truth.

Can I answer on my Apple Watch?

Yes. Install UPLINK's watch app from the Watch app on your iPhone (My Watch → Available Apps). When a ping lands on your wrist, tap it — the watch app opens with the first question: Reveal, then Got it or Missed it, then the next card, straight through the batch. Grades count exactly like answering on the phone. On watches with Double Tap (Series 9, Ultra 2, and later), the pinch gesture reveals the answer and confirms "Got it," so you can clear a batch without touching the screen.

Two things to know: your iPhone needs to be in range (the watch asks the phone for the questions and sends grades back — the phone is where your cards live), and pictures stay on the phone. A card whose question is text shows normally, with a note if it carries an image; a picture-only question can't display on the wrist, so the watch counts it and tells you it's waiting on your iPhone.

Can I study a deck before a test?

Yes — open any deck or category and tap Study. It runs you through every card in it (due or not, suspended cards excepted) in shuffled order with the same reveal-and-grade flow, and shows your score at the end. It's pure practice: nothing you answer in study mode changes the spaced-repetition schedule, so cramming the night before won't push well-known cards further out or reset anything. The random pings keep arriving exactly as planned.

How do I back up my cards?

Your data is included in your normal iPhone backups automatically. For an extra copy you control, export now and then — the file contains every card, images included (scheduling state stays on the device).

Can I force cards to keep coming back?

Yes — that's Guaranteed review. Normally a card you keep getting right comes back less and less often, eventually months apart. Guaranteed review puts a floor under that: every card is still asked at least once every so-many days, no matter how many times you've answered it correctly. Turn it on app-wide in Settings, and any deck can override it in its deck settings — its own number of days, or off for that deck. Use it for anything you can't afford to get rusty on.

Is UPLINK a subscription?

No. The app is free to download with a 7-day full trial — everything works, nothing held back. After that, a single one-time purchase unlocks it forever, including all future updates. If the trial ends before you decide, your cards are never locked: browsing, editing, and CSV export keep working; only the notifications and review pause until you unlock. Already purchased on another device? Settings → Restore Purchases.

I graded a card wrong

Use the back button (top right) during review. The card's scheduling is restored and your corrected grade applied as if the mistake never happened.